Position Overview:

This is a vacancy for a hybrid/on-site role at our HQ in Tutzing. We encourage applications from all qualified candidates, regardless of gender identity.

As we expand, we are seeking an experienced Senior Support Engineer (m/f/x) to join our Run-Time support team that is ensuring all the critical services of Lobster Intelligent Data Platform are up and running. In this pivotal role, you will be instrumental in resolving high-level technical challenges affecting product services and improving product reliability. 
Ready to make an impact?

You’ll get to take ownership of:

• Supporting customers to promptly bring crashed systems back to live
• Investigating the reasons why a system has run into OutOfMemory or crashed and provide customers with solutions to prevent it from happening again
• Troubleshooting system performance and SMB communication issues
• Providing settings to fix any security issues from customer pentest results
• Engaging directly with customers and assisting them with system/network configuration issues
• Creating and updating technical documentation, such as internal knowledge base and troubleshooting guides

We’d love to meet someone with:

• Strong technical background with at least 3 years of experience resolving Level 2-3 incidents
• Good knowledge of common networking protocols and key network operation activities
• Solid knowledge of Windows and/or Linux operating systems
• Knowledge of some of the following databases: PostgreSQL, Oracle, MSSQL, MySQL, MongoDB, MariaDB, and DB2, would be helpful
• Ability to handle stressful situations efficiently and stay professional when troubleshooting an incident and investigating underlying issues
• German speaking and writing skills at a C1 level and sufficient English level are required.

You can look forward to:

• State-of-the-art, spacious offices with a view of Lake Starnberg in Tutzing
• Subsidised lunches in our in-house restaurant
• A cycling package through our partnership with JobRad, plus additional cash incentives if you commute regularly by bike
• Opportunity to work flexibly from home
• Team get-togethers every Thursday with refreshments
• A Company Pension Plan (bAV)
• 30 vacation days a year

Ready to explore this opportunity? Apply now! 
Lobster is an equal opportunity employer. We are committed to fostering a diverse and inclusive environment where empathy and respect guide our interactions.

About us

Lobster is on a mission to connect people and data, empowering organisations to fully harness the power of their information. Our Intelligent Data Platform unravels data integration challenges, streamlines management processes, and provides cutting-edge supply chain solutions.